Affiliate Terms

1. Commission Rates and Payout Policies

1.1 Commission Structure

• Standard Commission: Affiliates will earn a commission of 5-15% per sale, based on the product category and pricing margins.
• Tiered Incentives:
  • Performance Tiers: Higher-performing affiliates are eligible for increased commission percentages. For instance, reaching a set monthly sales target could unlock an additional 2-3% bonus commission.
  • Volume Bonuses: Extra incentives may be provided for affiliates who consistently generate high volumes of quality leads and sales.
• Recurring Commissions: For products or services that operate on subscription or maintenance contracts, affiliates may receive recurring commissions for as long as the customer remains active. read the full material here

1.2 Payout Frequency and Method

• Monthly Payouts: Commissions are calculated and paid out on a monthly basis. A detailed report will be available in the affiliate dashboard.
• Minimum Payout Threshold: A minimum of EGP 1000 in commissions is required before a payout is processed. Balances under this threshold will roll over to the next payment period.
• Payment Methods: Payouts are made via secure methods such as bank transfer, PayPal, or other approved payment solutions.
• Adjustment & Dispute Resolution:
  • Review Period: All sales are subject to a 7-day review period to account for potential returns or cancellations.
  • Dispute Process: In the event of a discrepancy, affiliates can submit a query through our support portal. Disputes will be addressed within 10 business days.

2. Cookie Duration for Affiliate Sales Tracking

2.1 Tracking Duration

• Standard Cookie Duration: Our affiliate tracking system uses a cookie duration of 30 days. This means that any customer who clicks an affiliate link will be credited for a sale if the purchase is made within 30 days of the click.
• Extended Duration Campaigns: For certain high-value or long-consideration products, we may offer extended cookie durations on a case-by-case basis.
• Attribution Model:
  • Last-Click Attribution: The last affiliate link clicked before the sale will be credited for the conversion.
  • Multi-Touch Consideration: In some instances, if multiple affiliates are involved in the customer journey, special rules may apply as outlined in separate multi-touch attribution guidelines.

2.2 Cookie Policy Compliance

• User Consent: Our tracking complies with current data privacy regulations. Visitors are informed about cookie usage through our website’s privacy policy.
• Opt-Out Options: Customers can opt-out of cookie tracking through standard browser settings or our privacy portal.

3. Prohibited Promotional Methods

3.1 Unacceptable Practices

To maintain the integrity of our brand and ensure fair competition, the following promotional methods are strictly prohibited:

• Paid Search Bidding on Brand Terms: Affiliates must not bid on our trademarked terms or variations in search engine marketing (SEM) campaigns.
• Misleading or False Advertising: Any content that misrepresents our products or misleads potential customers is not permitted.
• Unauthorized Use of Promotional Material: Affiliates must only use provided marketing materials. Altering or modifying these materials in a way that distorts our brand message is prohibited.
• Incentivized Clicks or Sales: Affiliates are not allowed to encourage clicks or sales through non-organic incentives (e.g., pay-per-click schemes or “click-for-reward” programs).
• Spam and Unsolicited Communications: Affiliates must avoid sending unsolicited emails, posting spam on forums, or using any form of aggressive marketing tactics.

3.2 Compliance Monitoring and Penalties

• Regular Audits: We reserve the right to periodically audit affiliate promotional activities.
• Immediate Action: Non-compliance may result in suspension or termination from the program, as well as forfeiture of earned commissions.
• Appeals Process: Affiliates subject to penalties can request a review by contacting our support team within 7 days of notification.

4. Brand Usage Guidelines

4.1 Authorized Use of Brand Assets

• Approved Materials: Affiliates are provided with high-resolution logos, product images, banners, and other creative assets. These must be used as provided without alterations that could harm brand integrity.
• Content Guidelines:
  • Accurate Representation: All references to our products and services must accurately reflect their features and benefits.
  • Approval Requirement: Any new promotional material that uses our brand assets must be submitted for approval prior to public distribution.
• Co-Branding:
  • When creating co-branded content, affiliates must clearly distinguish our brand from their own. Clear and legible representation of our trademark is required.

4.2 Prohibited Modifications

• Do Not Alter: Affiliates should not modify or distort logos, colors, or fonts.
• No Unauthorized Endorsements: Our brand assets must not be used in a way that implies a false endorsement of products, services, or individuals not affiliated with our program.
• Consistent Messaging: Affiliates should ensure that all communications align with our overall brand messaging and tone.

4.3 Review and Update Process

• Periodic Updates: Our brand guidelines are subject to change. Affiliates will be notified of updates and provided with revised materials.
• Feedback Loop: Affiliates are encouraged to provide feedback on the materials provided to ensure clarity and consistency in messaging.

By adhering to these guidelines, our affiliate partners will be empowered to promote our products effectively while upholding the quality and reputation of our brand. For any questions or further clarifications, please contact our Affiliate Program Support Team.