At Al sakr Trading and Manufacturing, we prioritize customer satisfaction and stand by the quality of our products. If you are not completely satisfied with your purchase, we offer a hassle-free refund policy under the following conditions:
Customers may request a refund within 14 days of receiving the product, provided the item is unused, undamaged, and in its original packaging. Returns must include all accessories, manuals, and proof of purchase.
We accept returns for the following reasons:
✅ Defective or damaged products upon arrival.
✅ Incorrect items received due to an error in processing.
✅ Product does not match the description on our website.
✅ Unsatisfactory performance (subject to inspection and approval).
Once the returned item is received and inspected, refunds are processed within 7-14 business days. You will receive an email notification once your refund has been approved and initiated.
Refunds will be issued using the original payment method:
💳 Credit/Debit Card Purchases – Refund credited back to your card.
🏦 Bank Transfers – Amount will be refunded to your bank account.
💰 Cash-on-Delivery (COD) Orders – Refunds will be processed via bank transfer or store credit.
For further assistance, please contact our support team at info@alsakronline.com or visit our Returns Policy page for detailed instructions.