Privacy Policy

Privacy Policy for Alsakr Online

At Alsakr, we are committed to protecting the privacy and security of your personal data. This Privacy Policy outlines how we collect, use, store, share, and protect your information when you use our website, www.alsakronline.com, and our services. We are fully compliant with the General Data Protection Regulation (GDPR) and other relevant data protection laws.

Information We Collect

We collect and process the following personal data:

Personal Identification Information: Name, email address, phone number, billing and shipping addresses, company name, and job title.
Account Information: Username, password, and other account setup details.
Transaction Information: Payment details, purchase history, and any communication related to purchases.
Technical Data: IP address, browser type, device information, and browsing patterns.
Marketing and Communication Preferences: Information on your subscription to newsletters or promotional materials.

How We Collect Your Data

We collect data through various means:

Direct Interactions: When you fill out forms, create an account, or contact us via email or phone.
Automated Technologies: Cookies, server logs, and similar technologies may collect data as you browse our website.
Third Parties: We may receive data from analytics providers (e.g., Google Analytics), payment processors, and social media platforms if you interact with us via those channels.

How We Use Your Data

We use your personal data for the following purposes:

To Process Orders: Managing orders, payments, and deliveries.
To Provide Customer Support: Responding to inquiries, resolving issues, and improving our services.
To Improve Website Functionality: Analyzing website performance, user behavior, and preferences.
For Marketing and Communication: Sending newsletters, offers, and updates that you have consented to receive.
For Legal and Regulatory Compliance: Ensuring compliance with legal obligations such as tax and accounting requirements.

Legal Basis for Processing

We process your personal data on the following legal bases:

Contractual Necessity: To fulfill your orders and provide our services.
Legitimate Interests: To improve our website, safeguard against fraud, and market relevant products and services.
Consent: For marketing communications and non-essential cookies, where applicable.
Legal Obligations: Compliance with applicable laws and regulations.

Data Storage and Retention

Your personal data is securely stored on our servers and within our secure third-party service providers. We retain your data only as long as necessary for the purposes outlined in this policy or as required by law, typically:

Customer data: Retained for 7 years for tax purposes.
Marketing data: Retained until you unsubscribe or opt-out.
Account information: Retained as long as your account is active.

Sharing Your Data

We may share your personal data with:

Service Providers: Payment processors, delivery companies, IT support, and analytics providers.
Legal Authorities: Where required by law or to protect our legal rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets.

We will never sell your personal data to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

Your Rights Under GDPR

As a data subject, you have the following rights under the GDPR:

Right to Access: You can request a copy of your personal data that we hold.
Right to Rectification: You can request correction of inaccurate or incomplete data.
Right to Erasure: You can request deletion of your personal data in certain circumstances.
Right to Restrict Processing: You can request restriction of processing in specific situations.
Right to Data Portability: You can request a copy of your data in a structured, commonly used format.
Right to Object: You can object to our processing of your data for direct marketing or other legitimate interest purposes.
Right to Withdraw Consent: If processing is based on your consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at info@topgroupco.com. We will respond to your request within 30 days.